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Working at the Trust

Ward Volunteer


Main area
Min 3 hours per week for 6 months
Job ref
Department name
RLBUHT - Volunteers
Royal Liverpool and Broadgreen University Hospital Trust
31/12/2018 23:59

We are one of the busiest university teaching hospital trusts in North West England. We manage three hospitals based on two sites: the Royal Liverpool University Hospital, Liverpool University Dental Hospital and Broadgreen Hospital.  Our hospitals have often been at the forefront of medical breakthroughs during our long history at the heart of the city.

We will soon be opening a new state of the art hospital. The new hospital will provide every patient with a single bedroom with en-suite facilities. We believe that modern healthcare is as much about privacy, comfort and dignity as it is about pioneering treatments and cutting-edge technology. Please look at our digital pack for videos and further information: Recruitment Info 



Ward Volunteer Job Advert

Here at the Royal Liverpool and Broadgreen University Hospitals Trust, we have a diverse group of volunteers carrying out a number of different roles. They provide a wide range of supportive services to the staff, patients and their families across both the Royal Liverpool and Broadgreen Hospital sites.

Volunteers undertake a variety of roles that enhance services to patients provided by paid staff and assist the NHS in improving and developing services.

Examples of the services we provide are listed: Ward/Clinic based Volunteers; Welcome Volunteers; Expert Patients; Palliative Care Volunteers; MacMillan Cancer Services; Complimentary Therapies; Fundraisers; Chaplaincy Volunteers. We also have hospital radio broadcasting which provided by LHCH charity Volunteers; Volunteers may also be asked to act in educational films and role play as patients for doctors’ exams. Although we provide these services throughout the Trust, we are currently looking to recruit a further 250 ward based volunteers. This is in preparation of moving into our new build come 2018.


What would the Ward Volunteer role involve?

As a Ward Volunteer, duties will be varied and extensive. Please see a number of duties listed below.

  • Meeting and greeting patients and visitors to the Ward.
  • Providing emotional support, reassurance and companionship to patients and their families.
  • Providing support and appropriate activities for patients with Dementia or Learning Disabilities
  • Running errands for patients to purchase newspapers/magazines/snacks as required.
  • Assisting patients with eating and drinking (As directed by the Ward Manager/Nurse in Charge)
  • Reading to patients, playing games, completing jigsaws and puzzles
  • Obtaining patient feedback on their experiences -completing patient experience surveys.
  • Collecting and delivering miscellaneous items between departments: x-rays (Radiology Department), patient belongings (Bereavement Office).
  • Collecting take home medications from the pharmacy to support patient’s discharge.
  • Answering the telephones and taking messages-NOT giving out patient information
  • Acting as an “alerter“ to escalate any concerns/issues to the Nursing Team

After you have completed your training and have settled into your role you may be interested in completing further training to be more competent in your volunteering role. Ongoing support and guidance is provided by the Volunteer Team and all volunteers receive assistance with travel expenses within agreed Trust guidelines.


What we would expect from you?

  • Applicants must be aged 18 and over.
  • You would need to be available to volunteer for a minimum of three hours a week, between 9am -5pm, Monday to Fridays (no evenings, weekends).
  • We would ask for a minimum of 6 months commitment to the Service.
  • You would need to participate in the training relevant to your Volunteering role.
  • You would need to comply with the Trust policy and procedures including confidentiality, infection control, Health & Safety and others as required.
  • Applicants need to demonstrate compassion for others and a willingness to make a               difference to each and every person they come in contact with.


*Unfortunately we cannot offer summer placements or work experience placements in the volunteer department however we do have a work experience coordinator who can give you some advice on how you can apply, please ring: 0151 706 3287 or email:

*For the full ward Volunteer Role description please see the document attached as well as the Volunteer Role Boundaries document for clarification. If interested please follow the link to apply online now. 

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Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

To print a document or save it to your computer, please click with your right mouse button on the document title and select "Save Target As...". You can then save the document in a suitable place on your computer ready to print it out. Clicking with the left mouse button will open the document in a new window (if your web browser can do so).

Apply online now

Further details / informal visits contact

Volunteers Office
Tel: 0151 706 3170

If you have problems applying, contact

0151 706 4666